Business Knowledge Optimized

Collected Thoughts enhances customer interactions by building and implementing a knowledge management solution.

Maximize Your Knowledge Management With Our Services

Your employees need the right tools to increase customer satisfaction. However, it can be challenging to find the right information when your call scripts, procedural documents, and instructions are in paper binders. Collected Thoughts is a leading knowledge management provider that aims to build your single source of truth. Our services enable your team to enhance customer service by quickly delivering the right information at the right time.

Implementation Services
We gather and organize your knowledge management materials and integrate them into your PANVIVA platform. The Collected Thoughts team interviews your staff to understand your processes and creates easy-to-read content to streamline your daily operations.

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Post-Launch Support
We offer post-launch support services that ensure your knowledge management platform is meeting the needs of your employees.

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Knowledge Management
We take pride in helping our partners enhance their daily operations with a PANVIVA platform. Learn more about the values that guide our team and their commitment to delivering results.

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You Know Library
We offer pre-developed knowledge packs which include universal information about common applications and reduce the time your team spends developing materials.

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Optimize Your Business Knowledge With Collected Thoughts

Our team has over 10 years of experience and leverages that expertise to build and implement a knowledge instance that suits your needs. Contact us today for a free consultation and start designing your new knowledge management environment.

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About Collected Thoughts

Collected Thoughts has been using PANVIVA® to help customers realize the potential of their knowledge since 2018. Before that, our founder and CEO was a PANVIVA customer for many years. Our experience as customers and service partners gives our experts a unique perspective on how it can maximize customer interactions. We leverage our experience to build a custom platform that allows companies big and small to enhance their processes and increase efficiency.

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30%

Improvement in Employee Satisfaction

Maximizing Innovative Features With Our Knowledge Management Services

The Collected Thoughts team has uses our knowledge to implement the following features for our customers:

WYSIWYG Editor
PANVIVA runs on an easy-to-use WYSIWYG editor and requires no coding or customization. Our experts use templates, reusable content, and stock text to reduce material development time.
Information Architecture
We create folders to organize content in a user-friendly way. We can also make frequently accessed content more visible, enabling your team to find clear answers to tough questions quickly.
Workflows
We build customized workflows that allow your business to easily review and approve content.

Collaboration Hub
Create an ongoing feedback loop by allowing your users to assign star ratings and share their comments on content. This allows you to make quick edits in real time that reflect your business needs.
Quick Links
We make your content more interactive by building a visual navigation experience that includes quick links, process diagrams, directories, and more! This allows your staff to quickly open popular content and enhance their customer interactions.
Powerful Search
PANVIVA offers a powerful search engine that makes it easier for your staff to access the right content. This feature identifies typographical errors and saves searches. We can even manipulate the content within common employee searches to ensure that the most relevant information is always at the top of the list.