End-to-End Knowledge Management Services
Collected Thoughts leverages PANVIVA to enhance how our partners manage customer interactions.
Optimize Your Business Knowledge With PANVIVA
A well-designed knowledge management infrastructure that enables your staff to find the right solutions quickly will enhance how they interact with customers. But using traditional methods, like a shared drive or binder, gives experienced employees an edge and builds an efficiency gap. This creates an environment where customer satisfaction relies on who they speak with.
Collected Thoughts understands the value of providing every employee with the tools they need to deliver the best solutions. As a leading provider of knowledge management services, we work with you to create a single source of truth using a PANVIVA® cloud-based platform.
What Is PANVIVA?
PANVIVA is a cloud-based knowledge management software platform that helps businesses deliver the ultimate customer service experience. It’s designed to empower employees by serving as a single source of truth for an organization. Leveraging PANVIVA enables your staff to increase customer satisfaction by quickly finding the right solution at the right time.
Our Knowledge Management Services
Collected Thoughts helps businesses enhance their customer interactions with our knowledge management services.
Link to: Implementation Services
Implementation Services
Collected Thoughts offers comprehensive implementation services that build your PANVIVA environment from the ground up. Our team interviews your staff to pinpoint your daily operations and creates a library of content that is user-friendly and accurate. We also provide troubleshooting tips that help you enhance the value of your new platform.
Link to: Post-Launch Support
Post-Launch Support
Collected Thoughts offers post-launch support services that verify your new knowledge management platform continues to meet your needs. We regularly review user feedback and optimize administrative feedback to maximize your return on investment.
Link to: You Know Library
You Know Services
Want to know the values that guide the Collected Thoughts team? Our services help us capture, cultivate, present, and optimize business knowledge management while letting our partners increase customer satisfaction. We help create a better work environment that allows employees to access content quickly.
Enhance Your Business Knowledge With PANVIVA
Collected Thoughts leverages our 10 years of experience to build a PANVIVA-based knowledge management platform that meets your needs. Contact us today for a free consultation and start optimizing your business knowledge.
Enhance Your Customer Interactions With PANVIVA’s Innovative Features
Partnering with the right knowledge management provider is vital for receiving the services you need to maximize customer satisfaction. The Collected Thoughts team has over 10 years of experience working with PANVIVA. We enhance your business knowledge by leveraging the following features:
WYSIWYG Editor
The content we upload in PANVIVA is developed using a WYSIWYG editor that requires no coding or customization. Our team utilizes templates, reusable content, and stock text to reduce implementation.
Workflows
Our knowledge of PANVIVA allows us to instantly create, review, and approve workflows. These procedures contain an end-to-end audit trail and do not require IT configuration.
Powerful Search
PANVIVA includes a powerful search engine that enables your staff to quickly find content. This innovative feature accounts for typographical errors and saves recent searches. Also, our team attaches metadata to content to improve results.
Collaboration Hub
With PANVIVA, your team can assign a star rating or provide specific feedback on content. This collaborative environment allows you to track progress and update materials to meet the needs of your employees.
Information Architecture
The Collected Thoughts team creates folders within PANVIVA to organize content in a user-friendly way. Our experts can arrange materials to make frequently used documents more accessible for your staff.
Quick Links
Our experts can make your content more interactive by building a visual navigation experience. This makes it easier to access essential content and allows your team to provide the best solutions to customers.
Are You Ready to Start Building Your PANVIVA Environment?
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