Go-Live Support

Create a Governance Plan With Our Go-Live Consulting Services

Implementing a new knowledge management process with PANVIVA® is an exciting time for your organization. It streamlines your content into a single source of truth and enables your employees to easily locate documents and provide the highest levels of service.

Collected Thoughts takes pride in providing customers with the tools they need to maximize their PANVIVA platform. We offer go-live consulting services that build an internal governance plan and assign roles regarding:

Which of your employees are handling user feedback
Troubleshooting tips for common issues
How to implement new content into PANVIVA
How to edit existing content in PANVIVA
How to onboard new employees and provide the necessary access
And more

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Maximize Your PANVIVA-Based Platform With Our Go-Live Services

When you work with Collected Thoughts, you receive hands-on training from a certified expert. Contact us today for a free consultation and start enhancing your knowledge management plan.

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Creating Training Content That Enhances Your Knowledge of PANVIVA

Your employees may feel intimidated by a new knowledge management platform. Collected Thoughts understands the importance of reducing the learning curve and letting your team enhance operations. We’re available to organize meetings remotely or travel to your facility to verify your staff understands how the software works. Working with our administrators provides peace of mind that your employees comprehend the following features:

How To Gather Reporting Data

PANVIVA allows you to gather content data reports and analytics related to how often employees refer to specific documents and which staff members utilize them most frequently. This information is helpful when determining how to leverage your knowledge management platform. We offer training tips that help your administrators assign keyword metadata and reduce time spent searching for specific files.

When To Review Content

Your internal processes evolve with the needs of your staff and company. Our go-live consulting services include establishing a A scheduled review cycle that details when you need to review your knowledge management content. This allows you to ensure your employees are providing the most up-to-date information to your customers instead of relying on outdated information.

Enhance Your Employee Engagement Plan With PANVIVA

Ensuring your employees feel appreciated is a top priority for many businesses. Even small acts, such as celebrating birthdays, enhance your workplace. Some organizations use an intranet provider to build an internal network for sharing office news, but this just becomes something new to manage. As part of our go-live consulting services, Collected Thoughts will show you how PANVIVA can enhance, or in some cases even replace, your intranet platform and serve as your hub for news and announcements. The more employees are engaged, the more they are likely to use PANVIVA, and the more likely they are to use PANVIVA, the more likely you are to see the benefits of the platform.

Our Post-Launch Services

Do you want ongoing PANVIVA consultation and assistance? Collected Thoughts offers post-live support that are equipped to handle your knowledge management program. Learn more today.

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