Industry-Leading Call Center Consultants
Collected Thoughts leverages PANVIVA to enhance call center knowledge management for partners.
Enhance Your Customer Service With PANVIVA as Your Call Center Knowledge Base
Imagine that your agent is on the phone. The customer asks a question. She knows she saw the answer recently, but can’t remember where she saw it. She looks in her email. It’s not there. She looks in her binder but it looks like it could be in a few different places. She tries asking her supervisor, but her supervisor is at lunch. The customer gets tired of waiting and hangs up.
In PANVIVA®, she can simply find the answer in real-time and get the response she’s looking for in seconds.
Collected Thoughts understands how important accessing the right information at the right time is for your call center operations. We offer knowledge management solutions where our team builds your single source of truth using PANVIVA’s cloud-based software. Our team provides a wide range of solutions that verify you receive the most out of your business knowledge environment by:
- Reducing your handling time
- Improving First Contact Resolution
- Eliminating long hold times
Optimize Your Operations With Our Call Center Consulting Services
Collected Thoughts understands the value of providing the right tools for call center employees. Contact us today to schedule your free consultation and start building your call center knowledge base with PANVIVA.
Our Call Center Knowledge Management Services
Extensive business knowledge is important to serve your customers. Making sure materials are easily accessible for your staff is essential to solving customer queries. Partnering with Collected Thoughts allows you to leverage our 10 years of experience to build a PANVIVA-based platform that suits your needs. Some of our knowledge management services include:
Content Development
The Collected Thoughts writing team uses a standard methodology to prepare, create, and publish content that meet your needs. We interview your internal subject matter experts and conduct an editorial review before submitting the documents for your approval. Our staff also provides coaching sessions to assist your staff in their development skills.
You Know Library
Collected Thoughts understands the importance of maintaining content to ensure it continues meeting the needs of employees. We offer go-live support services that create a governance plan and teach your workers how to edit materials
Maximize Call Center Automation With Our Post-Launch Support Services
Your processes evolve with the needs of your business. Making sure your content adjusts to changes is essential to maximizing your contact center operations. Collected Thoughts offers post-launch support services that make sure your materials continue to meet the needs of your daily operations. Our team integrates into your organization and attends meetings to provide suggestions on how PANVIVA can better serve your company. Partnering with us provides peace of mind knowing your knowledge management platform supports your staff with the right documents.
Ready To Enhance Your Processes With Our Call Center Knowledge Management Services?
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