Post-Launch Support

Maximize Your PANVIVA Platform With Our Knowledge-Management-as-a-Service Solutions

Customer support agents operate in a reactive-based model. Customers call in with complaints or questions, and employees need easy access to the tools that help them deliver solutions. This is essential to maintaining customer satisfaction. Migrating business knowledge content to a PANVIVA® cloud platform allows you to build your single source of truth and streamline documents on a single model. As a cloud-based software, it offers features that can benefit various departments and processes across your organization. However, the advantages of PANVIVA stop after implementation if you do not understand its nuances and potential.

As a leading knowledge management provider, Collected Thoughts offers post-launch support services that verify you are maximizing the true potential of PANVIVA. Our team takes pride in implementing ourselves into your organization and providing insight into how PANVIVA can enhance your daily operations. We understand navigating a new platform is challenging, and work closely with your staff to manage the following elements:

Gathering Data Analytics

Your PANVIVA platform collects significant data sets that offer key insight into how often content is used and who is utilizing it. As part of our knowledge management as a service solutions, our team analyzes the information and offers adjustments to streamline processes.

Reviewing User Feedback

A major element for maximizing PANVIVA is ensuring it is consistently meeting the needs of your employees. Collected Thoughts offers user feedback review services where our staff listens to your team’s suggestions and develops solutions that meet their requests.

Optimizing Administrative Settings

The Collected Thoughts team has over 10 years of experience working with PANVIVA. Our knowledge of this platform allows us to enhance business efficiency by leveraging administrative settings that exist on the backend.

Enhance PANVIVA With Our Knowledge Management as a Service Solutions

Collected Thoughts works with partners to build an employee training plan that enables them to maximize their PANVIVA platform. Contact us today to schedule your free consultation and start developing your program.

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Advantages of Partnering With Us as Your Onboarding Consultant

An effective onboarding process is essential to maintaining operations and creating a positive work environment. Ensuring your new employees understand the tools and processes of your company enables them to begin working quickly. With Collected Thoughts you can implement an interactive PANVIVA platform that streamlines onboarding tasks. Our team organizes the standard operating procedures, instructions, and call scripts that guide daily operations and place them in a single location. Other advantages of our onboarding consulting services include:

Increased Keyword Searching Capabilities

Traditional knowledge management techniques is challenging for new employees because they may not know where content exists. Using PANVIVA, our team creates keywords using metadata and makes your materials easily accessible.

Enhanced Permission Access Features

Shared drives or electronic files can reduce onboarding efficiency because they may be password protected. PANVIVA allows your HR team to remove onboarding roadblocks granting access to the training materials they need.

Optimize Employee Offboarding Tasks With Collected Thoughts

Employee turnover is inevitable for any business, and having an efficient offboarding checklist process is essential to making a smooth transition. Our knowledge management as a service solution includes managing tasks after an employee leaves the company. Some of these responsibilities include:

Disabling Access

Each user requires a PANVIVA license to access their account. Our employee offboarding services include disabling their access which reduces your costs and protects your content from potential malicious acts.

Account Preservation

As a business owner, you need to secure your company’s assets from legal action from departing employees. We preserve their PANVIVA account, so your bases are covered during a wrongful termination lawsuit.