Implementation Services

Optimize Business Knowledge With Our PANVIVA Implementation Services

Client satisfaction is a top priority for any business. To enhance customer experience, many companies have a set of standard operating procedures, work instructions, and call scripts to guide interactions. However, regardless of the quality of these documents, their impact is limited if employees can not access them quickly. It also engineers an environment where seasoned staff members provide quicker solutions because they know the location of specific instructions, creating a steep learning curve for new team members.

Collected Thoughts understands the importance of finding the right information at the right time. We offer end-to-end implementation services that integrate business knowledge procedures into a PANVIVA®-based platform. We work closely with small to medium-sized businesses to deliver plans that optimize their business knowledge and help them thrive.

Implementation

Your single source of truth starts with a well-designed plan. Collected Thoughts offers knowledge management implementation services that collect and organize your content before developing your platform. Our team interviews various members of your staff to obtain an understanding of your process mapping strategies.

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Content Development

Manageable and easy-to-follow documents enables your employees to serve customers better. Collected Thoughts has an internal team of expert writers capable of creating new content and updating existing information. We aim to complete the writing process within 12 weeks and interview subject matter experts to ensure accuracy.

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Go-Live Support

The launch of a new knowledge management platform is an exciting time for your business. However, your unfamiliarity with the software can cause problems down the road. Collected Thoughts offers go-live support solutions that provide your staff with troubleshooting tips. We also develop a governance plan that assigns roles and minimizes downtime if issues occur.

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Optimize Business Knowledge With Our Implementation Services

Collected Thoughts works closely with customers to design an implementation plan that meets their needs. Contact us today to schedule a free consultation and start developing your PANVIVA environment.

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Benefits of Our Knowledge Optimization Services

Finding the right knowledge management provider is essential to making sure you get the best knowledge management platform for your business. Collected Thoughts works with your team to ensure our content and process mapping plan suits your customer interaction strategy. We deliver knowledge optimization services under a fixed monthly price, allowing our customers to better budget long-term finances. Other benefits of our implementation services include:

Maximized Trust

Our experts promote and implement best practices that engage your team throughout the process. We work with your staff to instill the belief that your content developers and end users own your knowledge solution.

Enhanced Oversight

Our team works with you to enhance the user experience by identifying which regularly scheduled tasks are done by your team. Our process provides peace of mind by making sure your team is consistently reviewing content and steps.

Increased Data Analytics

Our team helps you determine what data matters most to your company and formulates a plan to collect it. The analytics enable you to arrange content in a way that is easier for your staff to access.