Knowledge Management Implementation
Build your single source of truth with a knowledge management solution from Collected Thoughts.
Optimize Your Business Resources With Our Knowledge Management Solutions
The knowledge your company possesses is your greatest asset. It dictates how employees interact with customers, the quality of services they provide, and how your business implements new processes to enhance productivity. To take full advantage of this knowledge, you need to ensure your employees can properly leverage it. If your staff fails to follow strict guidelines, it could impact your relationship with customers and create compliance issues.
For many organizations, their knowledge-sharing strategy is a binder filled with papers that detail a basic flowchart for addressing customer issues, or located in a shared drive that’s updated infrequently. However, this technique is inefficient, increases the likelihood of human error, and requires regular upkeep to verify the information is accurate. But what if there were a solution that streamlined all of your resources?
Collected Thoughts offers knowledge management implementation solutions to develop and organize content within a PANVIVA® cloud-based infrastructure. We work with customers to build a project scope that defines the following:
- What does a successful project look like?
- What is the timeline of the project?
- How are we phasing out the old process?
Build Your Knowledge Management Implementation With Our PANVIVA Services
Collected Thoughts understands the value PANVIVA provides businesses of all sizes and works with customers to cater its features to their needs. Contact us today for a free consultation and start developing your knowledge management solution.
Streamline Resource Allocation With Our PANVIVA Services
A knowledge management implementation project involves pulling information from various sources, working through any discrepancies and documenting your best practices in a single source of truth.
Whether they are located in a shared drive, stored as PDFs on multiple computers, or exist as hand-written notes placed throughout the office, our experts collect all elements essential to your process. Then, using PANVIVA’s innovative software, we begin creating new content and methodology and your company’s system of knowledge. Finally, our team builds an implementation plan by asking the following questions:
- How should the information be structured?
- How many clicks does it take the user to get to what they need?
- How do employees interact with the content?
Knowledge Management Implementation Built Around Your Process Mapping Strategy
An effective knowledge management implementation solution requires expert knowledge of the process your organization uses to meet the needs of your customers. Collected Thoughts takes pride in working closely with our customers to understand how their business works. We work with your subject matter experts, managers and other stakeholders to capture your knowledge in a way that best serves your customers.
After communicating with your team, we develop a knowledge management solution that includes accurate timelines and a full project scope. Our experts believe a successful implementation process is a collaborative effort. We carefully explain each step of the process to ensure you understand the content development plan and project schedule.
Manage User Feedback With Our Go-Live Support Services
The Collected Thoughts team understands that implementing a new knowledge management solution seems intimidating. That’s why we offer go-live support services to every implementation customer. We help train your staff members on various PANVIVA troubleshooting strategies that enable you to maximize its capabilities. We can also provide ongoing post-launch support that handles managing user feedback and keep your content up to date.
Are You Interested in Building a Knowledge Solution?
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