Our Knowledge Management Principles

Learn about the values that motivate the Collected Thoughts team to provide the best PANVIVA solutions.

The Principles That Guide Our Knowledge Management Software Services

The two most valuable resources a company has are its knowledge and people. Enhancing the customer experience requires collaboration between these two elements. But how can companies ensure that their knowledge base is providing the proper support and that their staff utilizes the knowledge to perform their job duties?

Collected Thoughts believes in optimizing business knowledge to enhance operations across a company. Our team leverages PANVIVA’s cloud-based software to build a knowledge solution that enables team members to find the right solution at the right time. Our certified experts work with organizations to design an implementation plan, then create content that is accessible and user-friendly. If desired, we can also provide post-launch support services that ensure PANVIVA continues to meet their needs.

How We Enhance Knowledge Management Software

A better customer service environment requires gathering the knowledge that drives daily operations and implementing them in a single source of truth. This enables employees to easily access content and provide the best solutions for customers. Our experts enhance knowledge management by adhering to the following principles:

Capture Knowledge Accurately
We take pride in working closely with customers to gather the most important knowledge. Our team interviews internal subject matter experts and maps out processes to ensure we understand daily operations.
Present Knowledge Clearly
Presenting content in a way that is easy to understand is vital to maximizing customer interactions. Collected Thoughts publishes knowledge in a structured and consistent format. This allows workers to find the information they need quickly.

Cultivate Knowledge Efficiently
The Collected Thoughts team cultivates knowledge by training the employees of our partners to leverage their new tools and best practices. This develops an organizational culture that best serves customers.
Optimize Knowledge Effectively
Our certified experts optimize knowledge by creating a customized plan that gathers data, responds to user feedback, and manages change. This ensures our services continue to meet the needs of partners.