Collected Thoughts offers enhanced knowledge management services for any industry.
Regardless of your industry, your business’s greatest asset is knowledge—a combination of information, skills, and attitudes that define your customer interactions. Sometimes that knowledge resides in standard operating procedures, work instructions, call scripts, and other forms of documentation. Other times, it exists in instructional videos or training materials. However, most of all, it resides with the people on your team.
It is your people who give knowledge life and purpose. They add nuances and personal touches that turn good customer experiences into great ones. As a result, your more tenured employees can deliver a first-class customer experience. However, optimal service depends too much on the luck in reaching the right person in these cases. Our goal is to help you build consistently great interactions, whether your customers are served by seasoned veterans or representatives who have just completed training.
Collected Thoughts leverages PANVIVA® to design a knowledge management platform that enhances customer interactions. Our team develops content that meets the standards of our customers and provides ongoing support to enhance return on investment. We take pride in working with companies across various industries.
Call center workers having the tools allows them to find the right solution at the right time and improve customer satisfaction. Collected Thoughts leverages PANVIVA to develop a guide on the side that enables them to easily locate the correct content.
You need knowledge management content is accurate and meets compliance standards is a top priority for the healthcare industry. We work with facilities to enhance clinical care and reduce time spent on administrative tasks.
Financial institutions utilize their knowledge management to provide the best advice for their clients. Our knowledge management services enable banks to provide the most up-to-date information to their employees and reduce onboarding time for new staff members.
Travel agencies exist in a competitive environment where customers expect rapid service to meet their needs. Collected Thoughts delivers PANVIVA services that enables employees to enhance satisfaction by quickly booking and adjusting travel.
Drivers experiencing car trouble need immediate assistance. Collected Thoughts enhance customer service for roadside assistance companies by building a PANVIVA-based environment that streamlines content on a single platform.
The Collected Thoughts team can leverage PANVIVA to assist companies in any industry. Contact us today for a free consultation and see how our services optimize knowledge management.
Collected Thoughts understands you have specific requirements for your platform and collaborates with your staff to develop a custom PANVIVA-based environment. We have over 10 years of experience working with PANVIVA and leverage the following features to enhance its value:
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