Travel Agent Training
Collected Thoughts leverages PANVIVA to develop travel agent content that streamlines operations and increases customer satisfaction.
Collected Thoughts leverages PANVIVA to develop travel agent content that streamlines operations and increases customer satisfaction.
Your travel agency operates in a competitive industry where travelers expect immediate assistance when booking their vacation plans. Providing your staff with tools to quickly find the right solutions at the right time is essential to maximizing client satisfaction. Using binders, shared drives, or other outdated knowledge management methods creates an environment where experienced employees have an edge because they know where to find specific documents. This significantly impacts client satisfaction because their satisfaction relies on which staff member they speak to.
Collected Thoughts understands the importance of providing immediate access to the correct information. As a leading knowledge management service provider, we work with your internal department to build a single source of truth using PANVIVA’s® cloud-based software. Leveraging our solutions allows your staff to streamline the following booking processes:
PANVIVA allows every employee to find the right content at the right time. Contact us today to schedule your free consultation and start developing your travel agent content.
The knowledge management tools travel agencies use must be adaptable. Issues with airlines, overbooked hotels, and other problems require staff to act quickly. Collected Thoughts offers post-launch support services that verify content accuracy. Our team takes pride in implementing ourselves into a company and offering suggestions to enhance their PANVIVA platform. We realize our partners have limited experience with PANVIVA and maintain a singular focus to help them leverage its features, including:
Issues that impact travel are unpredictable. We work with partners to create announcements that alert employees to the latest trends. This enables them to provide the most up-to-date information to customers.
Finding rarely used content is challenging with binders and shared drives because employees may not know where to look. We add and implement metadata into each content, allowing staff members to search for documents quickly.
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