Banking Knowledge Management
Collected Thoughts leverages PANVIVA to enhance banking knowledge for financial institutions.
Build Your Secure Finance Knowledge Management Platform With PANVIVA
To maintain operational efficiency, your financial institution utilizes a knowledge base that contains best practices, standard operating processes, and customer service interaction instructions. These tools are critical in how your staff members communicate with clients and how quickly they deliver solutions to meet their needs. Making sure the content contains accurate information and is easy to understand is essential to maximizing your customer’s experience and maintaining banking compliance.
A document management strategy involving binders and shared drives as your is inefficient because it requires regular maintenance. Also, it increases the likelihood of knowledge gaps because some employees may not recognize essential updates. Collected Thoughts believes in helping our partners optimize their business knowledge. We leverage PANVIVA’s® cloud-based software to build and implement a knowledge management platform that serves as your single source of truth. Our services enable banks to:
- Reduce errors and escalations
- Make information consistent across channels and departments
- Improve self-service adoption rates
Give Your Employees the Tools They Need With Our Bank Knowledge Management Services
Collected Thoughts takes pride in working with partners to develop their single source of truth using PANVIVA. Contact us today to schedule your free consultation and start building your platform.
Our Banking Knowledge Management Services
The tools you provide your staff are only good if they’re easily accessible. Outdated knowledge management practices create an efficiency divide where tenured employees have an edge because they know where to locate specific solutions. This puts new staff members at a disadvantage because it forces them to play catchup and makes customer satisfaction dependent on which worker they connect with.
Collected Thoughts enhances your financial services by creating a custom PANVIVA-based platform using the following services:
Implementation
An effective knowledge management platform starts in the implementation phase. Collected Thoughts works with your internal team to study the processes that drive your business. We develop an implementation plan using this information. Then create a full project scope that includes accurate timelines and transparent pricing.
Content Development
Our writers follow a standard methodology to prepare, create, and publish your materials. We interview your internal subject matter experts and have an internal process that guarantees professional content. Collected Thoughts sends each document to you for verification, and we will make any adjustments to meet your needs.
Reduce Bank Employee Training Time With PANVIVA
The process of onboarding bank employees and ensuring they have proper compliance training is a time-consuming task. Collected Thoughts understands the importance of supplying employees with the tools they need. Leveraging our knowledge of PANVIVA, our experts reduce training time by implementing knowledge management content onto a singular platform. Utilizing a single source of truth streamlines onboarding by enabling new employees to easily find the materials they need. This reduces the learning curve and allows them to quickly get up to speed and begin serving customers. Partnering with us provides peace of mind knowing your knowledge management is optimized, accessible, and accurate.
Are You Ready to Design Your Banking Knowledge Management Platform?
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