Content Development

Enhance Your Knowledge Management Plan With Our Content Development Services

The information, skills, assets, and attitudes your business uses define how your employees interacts with customers. But managing these elements is challenging because organization-wide processes are enhanced, eliminated, and changed constantly. This becomes even more difficult if you do not have a platform to share process changes with your employees. Using binders and printed SOPs requires endless hours of maintenance, and success depends on workers finding the right page quickly.

Collected Thoughts understands the operational challenges that happen when no two employees provide the same answer to the same customer question. As a leading provider of implementation services, we offer content development plans that use PANVIVA® to prepare, create, and publish content based on your specifications. Our authors write with these principles in mind:

Accurate: Our team confirms your procedures and processes with subject matter experts, managers and other stakeholders.. We aim to eliminate ambiguity and inconsistency in our content.
Easy to follow: We believe your content should be user-friendly and easy to understand. Our instructions are digestible for all levels of experience and familiarity.
Manageable: The most beautiful content isn’t helpful to your business if it can’t be easily maintained. Collected Thoughts structures your content to minimize repetition of information in multiple places.

Increase Customer Satisfaction With Our Content Development Services

Collected Thoughts leverages PANVIVA to ensure your staff has access to the right content at the right time. Contact us today to start building your content development strategy.

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Build Your Guide on the Side With Our Content Development Strategies

A knowledge management platform that allows your employees to access the right information quickly enables them to enhance customer interactions. By using PANVIVA’s cloud-based platform, Collected Thoughts creates a comprehensive guide on the side that enhances customer service procedures by clearly detailing which steps should be taken to find a solution. We work with customers to determine which content pieces they need and assign the work to our certified writers. For most implementations, we can go live within 12 weeks, or less, and manage the following tasks:

Updating Existing Content

Do your employees have trouble comprehending current processes because the content is difficult to understand? Our team carefully reviews existing documents to create new content that is consistent, eliminates repetition, and speaks directly to your staff.

Writing New Content

Are you looking to implement new content? We understand the importance of providing your staff with accurate materials. Our team interviews subject matter experts to understand each step of your process and provide the most up-to-date information.

Revising Content

After completing the writing stage, we send the materials to you for final approval. Accuracy is a top priority for our team. We’ll update your content based on your feedback.

Features of Using PANVIVA for Your Content Development Plan

When your employees have access to accurate content, they’re able to enhance the customer experience. Collected Thoughts believes in giving your team the best tools to maximize what they provide and leverages PANVIVA’s innovative features, including:

Top Down View of Woman Typing Content on Wireless Keyboard

Keywords

The language that you use to discuss your processes internally may not be reflected in your customer-facing materials. Our team can add metadata to each piece of content, making it easier to search and access.

Permission Accessibility

When your employees access to the right job guidance, they can provide a better customer experience. We’ll ensure that the right people — and only the right people — have access to read or update your content.